The public continues to be plagued by nuisance calls or texts from companies encouraging them to claim for compensation, such as for personal injury, according to the ABI.
Despite measures aimed at curbing their activities, nearly half of Briton’s say they have been contacted by one of these companies within the last week. The findings of an ABI commissioned survey1. show that:
The findings will be discussed at an ABI conference today (8 September) that will consider what further steps are needed to tackle the UK’s compensation culture.
"These shocking findings show that, despite recent reforms, the UK’s compensation culture is alive and well and continues to thrive. For too long, too many people have been plagued by these nuisance calls and action is needed to clamp down on them. The industry fully supports genuine claimants receiving compensation in a timely and proportionate manner, which is why we have campaigned for the changes to our civil litigation system.
"But the continued behaviour of some claims management companies encourages fraudulent and frivolous claims that push up the costs of insurance for honest customers. We will be working with the Government in their review of the claims management sector to ensure that this day-to-day nuisance is tackled once and for all."
Recent action that has been taken against rogue claims management firms includes:
Action that can be taken to reduce the likelihood of receiving unwanted calls or texts:
Any business that offers claims management services in England and Wales must be authorised by the Ministry of Justice’s Claims Management Regulator.